How can we help?
Search answers for workers and businesses, or reach our support team directly.
Browse by topic
Find quick answers across workers, employers and payments.
Workers
Getting verified, finding shifts, and growing your reliability score.
- Create an account
- Apply for shifts
- Reliability score
Employers
Booking verified workers and managing your shifts.
- Book workers
- How workers are selected
- Request a replacement
Payments
Pricing, the 25% platform fee, payouts and invoices.
- How pricing works
- When workers get paid
- GST & invoices
Bookings
Creating, managing and cancelling shift bookings.
- The 5-step booking wizard
- Cancellations & refunds
- Replacement policy
Verification
KYC for workers and business verification for employers.
- Documents required
- Is my Aadhaar private?
- Business verification
Attendance
GPS check-in, approving hours and disputes.
- How check-in works
- Approving worker hours
- Disputing hours
Security
Staying safe from scams, privacy and account help.
- How we prevent scams
- Never share your OTP
- Account suspended?
Still need help?
Our team is here Mon–Sat, 9:00 AM – 8:00 PM IST.
Email Support
support@rolecycle.com
WhatsApp Support
Launching soon — use email or the form
Contact Form
Send us a message
Stay safe: RoleCycle will never ask for your OTP or password, and never charges workers to get shifts. Always communicate and pay inside the platform. Report anyone requesting direct payments or OTPs to support@rolecycle.com.